CPS1500-24-2 inverters have zero Product Warranty.

On 22 September 22 I bout a white label Inverter CPS1500-24-2 from Herm**** store which they were supposed to deliver at my address, which they never did. On 25th September I went to their store and after standing around for 10 minutes without attendance a gentleman eventually asks me if he could help. I request to speak with Chantè but was told she is having her tea. That be the case I showed my paid invoice, and the guy came back with the 2x Blue Nova batteries and then disappeared somewhere in the back Stoor and brought me an open box which was the CPS1500-24-2 inverter. When I ask why the box is open, they replay that they need to check that everything is inside. After requesting assistance to carry the stuff to my car I arranged for my installer to be at my home to connect the Plug and Play device. The unit worked for about 10 minutes and when it switched over to 220V Eskom power my DB board tripped. It was clearly the unit was faulty. Taking the unit back was a bad experience as Store Policy dictates No Refund, No Returns and No Free Repair for Inverters! We suggested a n exchange but no luck. Long story short on 03.11.22 with intervention of Franchise Owners and Franchise Holder the refund had been processed and what was a repaired unit had been returned. The unit had no S/N nor Country of origin and the NRCS Certificate does not mention this product which make me suspicions that not all products under their white label had been duly approved.