MV
Marietjie V
1 reviews | Active since Feb 2024
27 Feb 2024, 20:21
Bad customer service from ACDC Express, Somerset West
Worst customer service ever. It is 2023!! Bought a LED lightbulb, took it back a month afterwards when I opened the packet & wanted to install it, discovering it was faulty. When I tried to return it @ the store, was sent from 1 desk to another, only to find that I had to fill in a 1 page form. Then, was told that they would phone me 30+ days later to either come back to collect my money or give me another bulb. What terrible customer service!!!!!!!!
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ACDC Express's replyOfficial
07 Mar 2024, 08:48Hello Marietjie
I hope this message finds you well. We sincerely apologize for the inconvenience you experienced, and we truly appreciate your patience throughout the refund process.
I am pleased to inform you that your refund has been successfully processed, and the funds should be in your account. We understand the frustration this delay may have caused.
Please accept our sincerest apologies for any inconvenience you may have faced, Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Fernell Jansen
ACDC Express
Community and Customer Relations Manager
I hope this message finds you well. We sincerely apologize for the inconvenience you experienced, and we truly appreciate your patience throughout the refund process.
I am pleased to inform you that your refund has been successfully processed, and the funds should be in your account. We understand the frustration this delay may have caused.
Please accept our sincerest apologies for any inconvenience you may have faced, Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Fernell Jansen
ACDC Express
Community and Customer Relations Manager
ACDC Express's reply07 Mar 2024, 08:48
Official
Hello Marietjie
I hope this message finds you well. We sincerely apologize for the inconvenience you experienced, and we truly appreciate your patience throughout the refund process.
I am pleased to inform you that your refund has been successfully processed, and the funds should be in your account. We understand the frustration this delay may have caused.
Please accept our sincerest apologies for any inconvenience you may have faced, Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Fernell Jansen
ACDC Express
Community and Customer Relations Manager
I hope this message finds you well. We sincerely apologize for the inconvenience you experienced, and we truly appreciate your patience throughout the refund process.
I am pleased to inform you that your refund has been successfully processed, and the funds should be in your account. We understand the frustration this delay may have caused.
Please accept our sincerest apologies for any inconvenience you may have faced, Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Fernell Jansen
ACDC Express
Community and Customer Relations Manager