MT
Madumetja T
1 reviews | Active since Jan 2022
09 May 2023, 19:56
Bad Business Practice
Bought the inverter combo, paid 50K in cash. They told us they out of stock afterwards, I canceled the purchase and asked for a refund as they are very unreliable. Two weeks later still waiting for a full refund. The manager Edward told me I'm canceling because I feel I can't afford.
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ACDC Express's replyOfficial
01 Jun 2023, 08:49Dear Madumetja T,
We apologize for the inconvenience you have faced regarding your recent purchase of the inverter combo. We understand your frustration with the lack of stock availability and the delay in receiving a refund. We want to assure you that we take such matters seriously and are committed to resolving this issue promptly.
To assist us in resolving this matter and providing you with the necessary support, we kindly request that you provide us with your contact details. Please share your full name, contact number, and any additional information that may help us locate your purchase in our system.
Additionally, we would appreciate it if you could specify which store you made the purchase from. This information will help us investigate the matter further and address it with the relevant team.
We sincerely apologize for any misunderstanding that may have occurred during your interaction with the store manager. We will ensure that this situation is thoroughly reviewed and appropriate actions are taken to prevent such incidents from happening in the future.
Once again, we apologize for the inconvenience caused and appreciate your patience as we work towards resolving this issue and providing you with the refund you are entitled to.
Best regards,Fernell JansenCustomer relationship managerACDC Express
We apologize for the inconvenience you have faced regarding your recent purchase of the inverter combo. We understand your frustration with the lack of stock availability and the delay in receiving a refund. We want to assure you that we take such matters seriously and are committed to resolving this issue promptly.
To assist us in resolving this matter and providing you with the necessary support, we kindly request that you provide us with your contact details. Please share your full name, contact number, and any additional information that may help us locate your purchase in our system.
Additionally, we would appreciate it if you could specify which store you made the purchase from. This information will help us investigate the matter further and address it with the relevant team.
We sincerely apologize for any misunderstanding that may have occurred during your interaction with the store manager. We will ensure that this situation is thoroughly reviewed and appropriate actions are taken to prevent such incidents from happening in the future.
Once again, we apologize for the inconvenience caused and appreciate your patience as we work towards resolving this issue and providing you with the refund you are entitled to.
Best regards,Fernell JansenCustomer relationship managerACDC Express
ACDC Express's reply01 Jun 2023, 08:49
Official
Dear Madumetja T,
We apologize for the inconvenience you have faced regarding your recent purchase of the inverter combo. We understand your frustration with the lack of stock availability and the delay in receiving a refund. We want to assure you that we take such matters seriously and are committed to resolving this issue promptly.
To assist us in resolving this matter and providing you with the necessary support, we kindly request that you provide us with your contact details. Please share your full name, contact number, and any additional information that may help us locate your purchase in our system.
Additionally, we would appreciate it if you could specify which store you made the purchase from. This information will help us investigate the matter further and address it with the relevant team.
We sincerely apologize for any misunderstanding that may have occurred during your interaction with the store manager. We will ensure that this situation is thoroughly reviewed and appropriate actions are taken to prevent such incidents from happening in the future.
Once again, we apologize for the inconvenience caused and appreciate your patience as we work towards resolving this issue and providing you with the refund you are entitled to.
Best regards,Fernell JansenCustomer relationship managerACDC Express
We apologize for the inconvenience you have faced regarding your recent purchase of the inverter combo. We understand your frustration with the lack of stock availability and the delay in receiving a refund. We want to assure you that we take such matters seriously and are committed to resolving this issue promptly.
To assist us in resolving this matter and providing you with the necessary support, we kindly request that you provide us with your contact details. Please share your full name, contact number, and any additional information that may help us locate your purchase in our system.
Additionally, we would appreciate it if you could specify which store you made the purchase from. This information will help us investigate the matter further and address it with the relevant team.
We sincerely apologize for any misunderstanding that may have occurred during your interaction with the store manager. We will ensure that this situation is thoroughly reviewed and appropriate actions are taken to prevent such incidents from happening in the future.
Once again, we apologize for the inconvenience caused and appreciate your patience as we work towards resolving this issue and providing you with the refund you are entitled to.
Best regards,Fernell JansenCustomer relationship managerACDC Express