ACe, D(aa)Cy PROBLEM WITH YOUR PHONES!!!!

My review is mainly focused on the poor telephone answering service of ACDC. The problem seems to be in Cape Town as well as in Gauteng. I spent almost 80 minutes trying to reach their sales-personnel. (From which I received excellent service two days before, thank you Dylan! ) I made various calls, asking to speak to managers at both branches. Having to await my turn, starting at "nr 6 in the que", after a long period got to nr 1, only to drop back to nr 5!!! and have a repeat. Apparently this is the case with all incoming calls, as were reported to me by the personnel. Who gave up reporting it. And obviously the manager is not available, probably also in the que! Such a showroom, so many products, lovely personnel, (sorry, can't say the same about the manager, haven't met them!) And all got spoilt by, no, not the telephone system, but the lack to address the issue. It is like storing good wine in an old dirty barrel, spoiling it.