MR
Marnus R
1 reviews | Active since Apr 2013
07 Aug 2025, 16:35
ACDC Polokwane bad service. Stay away!!!
I'm very disappointed in the service that I as business owner received at ACDC Polokwane and also the financial team at acdc. They owe me about R5000 and struggling to get my money back deu to bad service and pathetic excuses.
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Replies (1)
ACDC Express's replyOfficial
08 Aug 2025, 13:29 Dear Mr van Rooyen,
Thank you for taking the time to share your concerns.
We fully understand how frustrating the delay in processing your refund must have been, and we sincerely regret any inconvenience caused.
Please know that it’s never our intention to make things difficult for our valued customers, and we appreciate your feedback as it gives us the opportunity to review our processes and improve where necessary.
Having followed up with the store, we were pleased to hear that your refund was successfully processed on 08/08/2025.
We recognize, however, that the experience you’ve had fell short of expectations, and we’d like to assure you that a thorough internal review will be conducted to identify what went wrong and implement improvements to prevent this from happening again.
If there’s anything further we can do to assist, please don’t hesitate to get in touch.
Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.
Kind regards,
ACDC Express Customer Service Team
Thank you for taking the time to share your concerns.
We fully understand how frustrating the delay in processing your refund must have been, and we sincerely regret any inconvenience caused.
Please know that it’s never our intention to make things difficult for our valued customers, and we appreciate your feedback as it gives us the opportunity to review our processes and improve where necessary.
Having followed up with the store, we were pleased to hear that your refund was successfully processed on 08/08/2025.
We recognize, however, that the experience you’ve had fell short of expectations, and we’d like to assure you that a thorough internal review will be conducted to identify what went wrong and implement improvements to prevent this from happening again.
If there’s anything further we can do to assist, please don’t hesitate to get in touch.
Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.
Kind regards,
ACDC Express Customer Service Team
ACDC Express's reply08 Aug 2025, 13:29
Official
Dear Mr van Rooyen,
Thank you for taking the time to share your concerns.
We fully understand how frustrating the delay in processing your refund must have been, and we sincerely regret any inconvenience caused.
Please know that it’s never our intention to make things difficult for our valued customers, and we appreciate your feedback as it gives us the opportunity to review our processes and improve where necessary.
Having followed up with the store, we were pleased to hear that your refund was successfully processed on 08/08/2025.
We recognize, however, that the experience you’ve had fell short of expectations, and we’d like to assure you that a thorough internal review will be conducted to identify what went wrong and implement improvements to prevent this from happening again.
If there’s anything further we can do to assist, please don’t hesitate to get in touch.
Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.
Kind regards,
ACDC Express Customer Service Team
Thank you for taking the time to share your concerns.
We fully understand how frustrating the delay in processing your refund must have been, and we sincerely regret any inconvenience caused.
Please know that it’s never our intention to make things difficult for our valued customers, and we appreciate your feedback as it gives us the opportunity to review our processes and improve where necessary.
Having followed up with the store, we were pleased to hear that your refund was successfully processed on 08/08/2025.
We recognize, however, that the experience you’ve had fell short of expectations, and we’d like to assure you that a thorough internal review will be conducted to identify what went wrong and implement improvements to prevent this from happening again.
If there’s anything further we can do to assist, please don’t hesitate to get in touch.
Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.
Kind regards,
ACDC Express Customer Service Team