1 reviews | Active since Apr 2023
ACDC Blue Nova partnership after sales support poor…
I bought a very hiped Blue Nova lithium battery last year and this year had a reset button issue only and since they give a 10 year warranty on the product l returned it to ACDC shop for repairs. Now it’s been 2 months since they took my battery and their is no communication about the status of the repairs… I have been to the shop 4 times and they just say we waiting for the repair centre to feedback, ACDC themselves do no follow up. I have never seen such bad customer support, this is worse! This battery is very expensive and one can buy two same sized battery at the small shops importing from China and good thing is that these small shops have repair workshops right at the back office…they repair while you wait. Be warned Blue Nova cannot give support after you buy their product, straight!
We sincerely apologize for the inconvenience you have experienced with our after-sales support for your Blue Nova lithium battery. We understand your frustration regarding the lack of communication and delay in the repairs. This does not align with our commitment to providing excellent customer service.
If you have not been assisted and to resolve this matter promptly, we kindly request that you provide us with your contact details. This will allow us to investigate the status of your repair and provide you with regular updates. Please share your full name, contact number, repair number, and any additional information that may assist us in locating your case.
Rest assured, we take your feedback seriously and will work diligently to rectify the situation. We value your patronage and want to ensure your satisfaction with our products and services.
Thank you for bringing this matter to our attention, and we look forward to resolving it as quickly as possible.
Best regards,
Fernell Jansen
Customer relationship manager
ACDC Express
We sincerely apologize for the inconvenience you have experienced with our after-sales support for your Blue Nova lithium battery. We understand your frustration regarding the lack of communication and delay in the repairs. This does not align with our commitment to providing excellent customer service.
If you have not been assisted and to resolve this matter promptly, we kindly request that you provide us with your contact details. This will allow us to investigate the status of your repair and provide you with regular updates. Please share your full name, contact number, repair number, and any additional information that may assist us in locating your case.
Rest assured, we take your feedback seriously and will work diligently to rectify the situation. We value your patronage and want to ensure your satisfaction with our products and services.
Thank you for bringing this matter to our attention, and we look forward to resolving it as quickly as possible.
Best regards,
Fernell Jansen
Customer relationship manager
ACDC Express