MJ
Melanie J

1 reviews | Active since Jun 2016

01 Jun 2016, 12:49

Bad Car Servicing

<p>I have taken my car for a full service at ACD. Upon calling for a quote for a full service I was advised that spark plugs, fiel and air filter would be replaced,it has never been done where as I paid for the full price for the major service.</p> <p> </p> <p>I also advised to have my kights checked, especially the front. The invoice stated that all defective bulbs were replacesand paid for, guess what...my head lights are still not working.</p> <p><span style="font-family: 'Avenir W01';"> </span></p> <p><span style="font-family: 'Avenir W01';">A follow up was not even conducted, such poor service. I will not pursue ACD in CBD again!!!</span></p> <p> </p> <p><span style="font-family: 'Avenir W01';">Taking my money else where due to dishonesty and bad service.</span></p>

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Replies (1)
Acd (Auto Care & Diagnostics)
Acd (Auto Care & Diagnostics)'s reply13 Jun 2016, 09:28
Official

Good morning Melanie Johnson,

Hope you are well.

We have received feedback from ACD Car Works.

We advise the way forward is to to arrange a meeting with all parties concerned to address your complaint.

We will arrange for our Technical and Workshop Managers to be present as well so that they can inspect/assess your vehicle to ensure that the services rendered to you was the services you have paid for.

Please advise of your earliest availability so we may schedule a meeting.

N.B: Please note from this point, we will liaise with you via your direct email **********

Thank you kindly ACD Head Office