WORST ever parts service

I have yet again received the wrong parts from TATA SA, after waiting for over 90 days. Over three months ago the cleaners at TATA Vereeniging broke part of my dash clock console (TATA Manza). I was told that the branch will replace and fit a new console at their expense. I have waited over three months for the replacement part and my vehicle was booked in this morning for repairs, only to be informed, ITS THE WRONG PART AGAIN. This is not the first time it has happened and I am aware that the branch followed protocol and even send me the correspondence that they had with head office, as proof. It is not my first TATA and its not the first time this happened, with my previous TATA Vista, I waited 9 months for the replacement part, after a cover came loose that was cable tied (NO CLIPS USED). It took over 9 months to order the right cover and then another 3 months to order the clips. HOW IS THIS POSSIBLE?