Worse customer service and terrible management

I bought my Tata Indica Brand new last year June 2015. the first time it went for service was when my 15 000 km was due. i was having problems with my gear box. it seemed loose and wouldn't change easily when i try to change gears. i was stuck on the highway in the late evening and had to get towed. When my car got services they fixed the problem but the gear shift cover was not put in place so it would come off anytime i changed gears. so they fixed one problem gave me another.<br> after the service they tell me I did not have a service book and I had to get it from the branch in Randburg where i bought the car. the people in that branch always unreachable.<br> I was due for a second service and had some other problem, the gear box and some funny noise from underneath my car. they tell me my 8 Month car is not under warranty! the branch i bought it from did not load the warranty. i have tried calling this randburg branch and its been a mission, they told me they moved and they need to find my file. How did they miss warranty on a brand new paid car!<br> Over and above all that, the service has been dismal and disgusting. its been 5 days now without my car and Im the one who has to follow up