THE WORST SERVICE OF MY LIFE!!!! - TATA SHOULD SHUT DOWN.

Item: Tata Motors SA
Rating: 1
Author: Relebogile S

I own a TATA indica ini bounce and have a problem with the switch associated with the indicators and bright lights. So on the 24/08/2016 I took my car in for repairs. i arrived there in the morning at about 10a.m, and explained what problems i'm experiencing with the car. I explained to the service consultant that when ever i indicate either left or right at night and I have my lights on, the bright lights are then affected which also in turn switch on. This confuses the drivers in front of me and on coming traffic and could cause an accident. Hence the urge to repair it. I also advised that the car is fairly new and should be on warantee. The service consultant ( Lee) said that the car does not have a warrantee and that I am subject to pay for service fees, and labor fees per hour. I was then told that the car needs to get diagnosed by an electrician and that too will cost me for service fees of which i am not prepared to pay. The problem started when the car was being diagnosed, as the diagnosis took almost forever! The electrician ( Shameel) identified the problem I pointed out but took more that 5 hours to diagnose the problem! There was a point where i even fell asleep on the couch. I was not even offered a driver to take me home whilst the problem is being fixed. After all I do stay in randburg too! What upset me is that I had just come from working a graveyard shift, and had a gym workout and had waited more that 2 hours whilst the car was being diagnosed and every time I kept on asking how long will the diagnosis take I was given a very stupid answer such as "I DONT KNOW" which is not good enough! I believe if a defect has been identified in less that an hour then it shouldn't take more than that hour to diagnose the problem. After waiting more than 2 hours without getting a straight answer from both the service consultants and manager. I lost my patience and went home by taxi. which was supposed to be taken care by TATA! By the time I got home. I Was so exhusted as I had to walk an extra long distance because the taxi's dont pass where I live , in randburg, so when I got home it was about 4 pm and I got the call that the diagnosis is complete and that I can come fetch my car! Again ! These people couldnt offer a driver to fetch me after the upheaval that I've went through. The worst service by far! During the call I was told that they found that "it turns out" that the car is fairly new and the indicator switch is faulty and needs to be replaced and with that being said a claim for a warrantee needs to be made. When I asked why was it not replaced and why was the claim for the warrantee not done, I was told that the person that does the warrantee claims was not in today and was gone on training. 1> why was this piece of information not advised/ shared with me earlier on? 2> How the hell is this supposed to be my problem? 3> If a staff member that handles warrantee claims is not available, what is supposed to happen? The world must now stop? 4> Isnt there supposed to be another staff member or some sort of a contingency plan, to assist when such problems arrise? 5> Why couldn't they call another TATA dealership to process a claim from that side? My point is that no effort was made to take care of me as their customer, and no effort was made to resolve the problem. To make matters worse, I was told that now that the indicator switch is not working and needs to be replaced, the car's hazzard lights work but not my indicator switch! So this means that I can't indicate left or right! but they want me to fetch my car that is not entirely fixed! THAT IS JUST CARELESS. Mind you I have a other graveyard shift that i have to work and i have not slept a wink! and now i'm forced to walk the very same long distance back, to take another taxi back to braamficher drive and to consider the fact that the dealeship closes @ 5 pm. now my problem is that : 1. The dealership was disorganised 2. I got no straight anwers to my relevant questions. 3. The staff members had no courtesy what so ever 4. Car's indicators now dont work ( which leaves me a risk of being in an accident, or getting a fine from JMPD as the car could be viewed as a non roadworthy) 5. My precious time was wasted 6. I lost valuble time to sleep! - and that ****es me off! For those of you who want to buy a car please save yourselves the hassle! Dont buy a TATA ! rather get a German made car! There is a Guarentee that the car wil not give you problems even when it is new . NEVER SETTLE FOR LESS! ALWAYS GET THE BEST SERVICE - TATA DOESNT EVEN COME CLOSE TO GREAT SERVICE. THOSE WHO HAVE A TATA PLEASE SELL YOUR CAR! YOURE BETTER OFF WITH A BETTER BRAND.

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