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devora Even-Tov

1 reviews | Active since Feb 2013

01 Dec 2017, 15:47

The worst service ever. Consider this before buying a new Tata

Our Tata Hi Ace bakkie broke down 6 weeks after its 50,000 km service. Turns out it had blown a hole in the engine. Since then we have experienced nothing but a nightmare from Tata. Their customer call center is a nightmare that just pushes the blame on the dealership we sent the car to. The one lady I had to deal with was so rude I have never been spoken to like that. I have sent so many emails to the Head office CEO Mr. Pedro Ferriera, asking him to respond and to please call me. To no avail. He has not bothered to respond not return my calls. I have sent numerous emails to Tata customer care in India. Received no reponse. I have had to take legal counsel and only then did I receive a response to my legal representative to basically say that they are within their right. It is not 46 days that they have my car. The gave us a loaner eventually a small sedan. We bought a commercial vehicle with a canopy as we needed this for our business and a small sedan cannot possible be used to carry our machinery etc for our business. Last week they eventually offered us a bakkie, but without a canopy.... what can that help us. Our machinery will get wet in the rain and then ******. That is totally useless for us. Its like giving someone a car without doors. Everytime that they give us a date that our vehicle will be ready they do not stand by that date and then they blame the dealership. Since we are just the public we have not recourse. Our vehicle is under warranty and there is nothing we can do. We are just their puppets and they can do as they please. So think very carefully when buying a new Tata. Their warranty is worthless because if something breaks down you wait forever. This is not the first thing to go wrong in this vehicle. The first thing to go was the gear box. That too took over 6 weeks to repair.

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Replies (1)
Tata Motors SA
Tata Motors SA's reply13 Dec 2017, 12:40
Official

Hi Devora,

Thank you for getting in touch with us. We will escalate the matter for you.

Kind regards.