MH
Marianna H

1 reviews | Active since Aug 2012

13 Apr 2015, 10:19

The most shocking service!!

We bought a Tata Xenon Bakkie from Tata East Rand. We received the vehicle with no spare keys and no keys for the canopy. The vehicle was supposed to be serviced at before we collected it IT WAS NOT DONE! We paid to have a tracking unit installed IT WAS NEVER INSTALLED.. we drove the vehicle for almost a month before we found out the unit was never fitted and the vehicle was insured with a tracking unit! We have been waziting for the Natis paper for a month , last week Tuesday I was told they are in Cape Town and would be couriered to Johannesburg well they must courier their stuff by horse cause I still don't have it! We paid for Motor plan only to find out this morning that it was NEVER ADDED!!! I HAVE BEEN PASSED FROM PERSON TO PERSON AND NO ONE TAKES RESPONSIBILITY FOR WEEKS NOW!!! So I have contacted MFC the financing company , I spoke to their legal Department and are in the process of cancelling this Deal!! Dont EVER buy a vehicle from Imperial OR Tata in Boksburg you will commit ****** because they are insufficient, they dont care and the service sucks!!! S

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Replies (1)
Tata Motors SA
Tata Motors SA's reply22 Jun 2015, 09:10
Official
Hello CROSS!!,


We apologise for the service that you have received and for the inconvenience as a result thereof.
This matter has been investigated with the said dealer and we understand that all your concerns have been resolved amicably.


Kind Regards,

Christelle Anderson
Customer Care Manager