Tata Silverton - No Responsibility on damages caused

Purchased a Roll Back in July 2023 from Tata Silverton Pretoria. Wim Stuart was the salesman who had handed the vehicle over to us of which has no knowledge on the product he sells, he does not know the operational function of the buttons nor does he know where a spare tyre fits.

another salesman by Vaughn mentrup whom freelances and goes under EDV Trading assisted in the deal, however from the build to aircon and delivery Tata silverton was.

I had paid additional to get a stronger tow bar fitted however when taking delivery the tow bar height was incorrect. Wim stuart got one of his technicians to get a drop plate fitted. Upon fitment I questioned Wim and made a telephonic converstation to Vaugh quering the the actual build because the tow bar was mounted only with a bolt no nut holding it at the back.

for a brand new vehicle the clock was not working was told by Wim "we will sort this on the next service we dont have stock".

fast forward 4 days later, the tow bar snaps off causing the trailer to go off road causing damages to the vehicle. Vaughn unfortunately "family members together with himself became sick and was unable to take call" Wim stuart called and said out of goodwill we will pay 50% of damages (not stating there was a time frame I had to give a response by). Vaugh sent a whats app stating he is awaiting feedback from the rollback manufacturer. 2 days later Wim stuart states the offer is no longer valid.

from 23 August 2023 I had emailed Wim the reason the offer is no longer valid he did not respond. Called him on 29 August 2023 he says "we should have not even been so generous to even make you an offer". I did explain I will take this to social media and the obardsman, Wims response is I am making threats and I can do as I please.

this is the calibre of salesman that take no responsibility or take the initiative to rectify the matter of a product that is not built to safety standards or to spec. They Actually don't understand what is customer service specially when dealing with someone that has advised them for a second roll back order withen the later of the year, they don't understand the meaning of retaining a client or getting repeated business.

I do have insurance and have told them to pay the access of which has been refused.

The dealer principle Mr Arrie I have left several messages for him to call but nothing.

so Tata silverton you want to become famous I will let the industry know of how terrible your service levels are together with not having any knowledge on a product that you sell.

Wim Stuart you are going to read this I did make it clear to you of whats going to happen.

again you still have time to make things right, no point going to church when you robbing people.

Watch this space.....