TATA MOTORS PORT ELIZABETH

We have a tata station wagon which is in desperate need of a new part. The brakes started failing the part was ordered now more than 2 months ago and had to be paid for up front before they would "order" the part for us. After 4 weeks we phoned tata in port elizabeth to find out where the part after leaving several messages eventually they came back and said the part is at the airport in india ready for shipment. Waited another 3 weeks phoned tata in pe several times before our call was returned and then we are told they cannot find the part. We asked for a tracking number as it was at the airport in india so there must be some paperwork after several phone calls of we cant trace the part I am told Tata in India do not have stock of the part so I have to wait. Now it has been over 2 months of phone calls frustration and not being able to drive a 6 year old to school as the cars brakes keep failing so we cannot take the risk we still have no part and no one can help us we are told we have to wait for the part to arrive in india one day. Anyone out there thinking of purchasing a tata know this I could complain about the after service but there isnt stay far away from tata as should you be needing a part you will have to park your car in the garage for a few months or who knows maybe forever and wait for a phone call . I hasten to add that they were quite happy to take my money immediately when I requested the part and this was in excess of 5000.00. Nice one Tata you top of my list for bad after sales service. Regards Veronica Jeffries.