TATA makes you wait 90-120 days for parts!!!

Don't buy a TATA! I purchased a car from TATA in August 2017 based on the fact that I was promised excellent service and no issues with availability of parts. I was involved in an accident in April 2018. The insurance claim was approved but when the panel beaters contacted TATA for a part that is where the issue began. The first order was placed on 7 May and we were told that we have to wait 30-45 days for the part to arrive from India. (That should have been my first sign!) Subsequently, someone in TATA canceled the order. So a reorder was placed on 30 May. They claimed that it would take 60-90 days for the part to arrive and it is too large to air freight.

So in effect, I will not have a car for around 5months due to TATA’s appalling service delivery. I requested a courtesy car since the delay is only due to their incompetence, they claim that have no vehicles available.