DR
Dylan R

1 reviews | Active since Jul 2011

16 Feb 2017, 16:35

Shocking Tata 'service'

<p>We have agreed to purchase a vehicle from Tata Edenvale, we agreed on certain modifications and were told the car would be ready Friday 10th-car not ready, promised Monday, no car, Tuesday same story, Wednesday same ( all the while we are chasing them- no feedback from there side!) we pay R169 000,and furnished them with pop as requested! my wife goes to pick up car Thursday morning- after 2 hours wait is told it's not ready- we said we will pick it up 5 pm- at 5 pm we are told we cannot take the car 'because the money is not in the bank!' We explain they only asked for pop and we paid Thursday morning as we were finally picking it up!!! The sales rep Sydney has the gall to raise his voice to my wife and when I call him he speaks over you saying ' you didn't pay etc....' ABSOLUTELY SHOCKING!!!!</p> <p>DO NOT DEAL WITH THIS BRANCH OF TATA!!!</p>

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Replies (1)
Tata Motors SA
Tata Motors SA's reply27 Feb 2017, 14:09
Official

Hello Dylan,

Please accept our most sincere apologies for this incident.

Thank you for letting us know about this. We will be sure to look into this as it's unacceptable.

For anything else, please feel free to contact us directly on one of our social platforms or on Hello Peter.

Kind regards.