REDICULOUS! SWEARING A CUSTOMER?

<p>I phoned Multi-franchise Roodepoort in order to book my vehicle in for a service. The line was answered by Dianne who was extremely rude. I asked her to speak to the service department - the call was transferred (a dead tranfer at that) and the line was dropped. I phoned back a second time - when hearing that it was me - she swore and then transferred the line whilst I was still speaking - Brenda answered the phone when I requested to speak to the dealer principal - she just transferred the call whilst I was still speaking. The third time I called i was told by Diane that the DP is in a meeting - and the call was dropped. I eventually got hold of the sales person I bought my car from - she then arranged for a booking to have my vehicle serviced. I find this kind of service from the service department unacceptable and appaling. Why would you put such a person on the switch board? </p>