TA
Tracy A

1 reviews | Active since Jul 2013

04 Aug 2015, 14:12

POOR SERVICE AS ALL WAYS FOR LAST 2 YEARS

Pieter (Technical manager) I took my vehicle in for a service, just to find the gearbox need to be repair wow that news<br> Please phone your Highlands North branch regarding my vehicle. I have booked my vehicle for a service 2weeks ago for my 2nd year service. <br> Only to hear Neil and John still waiting for parts from India, two weeks later they inform us that they don't have spears on site. <br> <br> I need this sorted, I only have my vehicle for 2 years and is less than 48000km on the clock - Why don't they replace my gearbox as the vehicle is still new? I have struggle without a vehicle for 2 weeks, my boyfriend is losing business as he has to drive my kids to school and me to work daily, they can't even assist me with a courtesy car I don't believe this for a minute. I do have a maintenance plan, but really (Gearbox problems so early) <br> <br> I have reach out to you previously for assistance. Christo I need feedback as soon as possible as you can see my emails below having problems with TATA since day1<br> <br>

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Replies (1)
Tata Motors SA
Tata Motors SA's reply13 Aug 2015, 11:50
Official
Hello tappelgrein.za,


Please accept our apology for the service you have received from the dealer and the inconvenience as a result thereof.
This matter has been investigated and we advise that the outstanding part from India has arrived and the Highlands North driver is at the Parts Distribution Centre right now to collect it.
The dealer will keep you updated on the progress of your vehicle's repairs.

Please do not hesitate to contact us if you require any further information.

Kind Regards,

Christelle Anderson
Customer Care Manager