Poor Client Service

Tata Dealer in Trichardt/Secunda ordered parts for airconditioner on my Tata SuperAce Bakkie. I contacted Ismael Malick at Tata head office by email on 29 Jan directly to find out where the parts are. He informed me the same day that the part numbers cannot be identified on the system. I requested by return email that he must contact the dealer directly as they gave me the part numbers. Ismael Malick never gave me feedback<br> <br> Since 29 Jan i have sent two follow up emails(the last being 9 Feb) to Ismael Malick, but absolutely no response.<br> And he is the National Aftersales Manager!!!!!