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Laurence E

1 reviews | Active since Nov 2017

30 Nov 2017, 12:00

Poor After Service Break down TATA Bakkie

TATA HEAD OFFICE! I am extremely disappointed in your after sales service. My 4 months old 1400 1 Ton TATA Bakkie had a clutch break down on the NI near Sasolburg on Thursday 30th of November 2017. The vehicle is still standing at the Vereeniging branch, untouched as they are still waiting from head office for warranty confirmation. I complaint about 1st and 2nd gear from day one. I was told at the Kimberley branch it is because the vehicle is still brand new. This is warranty claim breakdown and I am totally dependent on that vehicle for my income. I have made about twenty phone calls, numerious sms's and send emails with the same promise they will come back to me. I have been so far to the Vereeniging brach almost every day who's anwer is they are still waiting for Head Office to give the go ahead to fix my bakkie. If I don't get my bakkie by the end of today or at least this week I want to ask who is going to be responsible for my loss of income. I will never in my life advise anybody to do business with TATA SA as well as the branches I have been involved as there service are extremely beyond poor. LAURENCE ERASMUS

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Replies (1)
Tata Motors SA
Tata Motors SA's reply13 Dec 2017, 12:36
Official

Hi Laurence,

Thank you for getting in touch with us. We will escalate the matter.

Kind regards.