1 reviews | Active since Nov 2015
Part not available to fix Tata Indica
The Tata Indica's Fan in front by the radiator stopped working on my way to work on Friday, 6 November 2015. I phoned Tata Centurion (Close to where I work), but they could only assist me on Thursday, 12 November 2015 knowing that the car tends to overheat without a working fan. I have no other means of transport therefor I have to have my car. I took the car in on Thursday, 12 November 2015, 07:00 and I gave them a list of all the little things that was not right when I phoned to book a place. List: Fan, Head Light, 1, 2, 3 ,4 Fan switch, Breaks started to shudder after Tata Centurion replaced the break pads and I have ordered a Air con Vent which i have been waiting for which Tata broke but never recorded on the system which I now also have to pay for. They only phoned me with the quote at 11:47 without looking at the first thing on the list the fan. I enquired and then only did they start investigating. Tata sleepover night 1. On Friday they told me they did not have a part to complete it my car needs to stay there 22 days for them to import the part from India. I complained with Christel and she said they would have the part on Monday. It is Monday - no part no solution yet.
Good day Kate
Please accept our apology for the delay in getting your vehicle back on the road.
Yes, it is true that we did not have the part in stock at the time that the dealer ordered it, however, the same part could have been obtained from another dealer in Pretoria, but Tata Centurion opted to wait for the part to be supp**** from the Parts Distribution Centre.
This was done 2 working days later.
Once again, we apologise.
Good day Kate
Please accept our apology for the delay in getting your vehicle back on the road.
Yes, it is true that we did not have the part in stock at the time that the dealer ordered it, however, the same part could have been obtained from another dealer in Pretoria, but Tata Centurion opted to wait for the part to be supp**** from the Parts Distribution Centre.
This was done 2 working days later.
Once again, we apologise.
