NEW CAR PROBLEM & NO CURTICY CAR TO PROVIDE

Bought a new tata Bolt in November 2015. When for first service. Had no problems, Went for Second service on the 19/20 July 2017. Only got +- 32000 km on clock. On Saturday whilst driving the first gear went on my car. managed to get the vehicle to East Rand multi franchise. Had to leave the vehicle there. On Saturday TRIED to contact Tata South Africa customer care to try an arrange for a curiosity car for myself. Googled there number and shows times stating 08:00 - 17:00. Don't specify days of the week. No one answered the line was on the phone for about 20 min holding on. Never mind about that. called this morning spoke to a consultant who informed me that they do not give curt-icy cars out as they don't have. This was at 08:00 this morning. It is now 03:12 and i still have not heard back from the customer care who informed that they they would get back to me during the course of the day. I have only had my Tata bolt for 1 year and 10 month already the gear box has gone. I also still have not heard back from East Rand multi franchise about the progress on my car. I also called them this morning and left a message.