Lack of Interest in Honouring their Arrangements

I took my vehicle into Tata Motors in Princess Crossing on Thursday 29 as their was an engine noise they called that day advising it was the power steering motor and they would replace it on Monday 2nd Feb I called to find out the progress guess what the phone rings till it dies 5 times then they take it off the hook, so I called head office who also could not get hold of their own dealership eventually I went in to speak th the dealer principle at Princess Crossing surprise, surprise he promised me he would get to the bottom of it and get back to me. Obviously this didn't happen eventually I got my car back on Friday 6 Feb but guess what Tata had scratched and Damaged my door and the front passenger side Mag causing my wheel alignment to be out we contacted Tata again and Paul the workshop Manager made lots of promises to fix all these Items with no actuall action yet a week later also now the original Issue with the power steering pump has returned guess their Incompetence goes further than just admin staff, This morning 16 Feb I called head offce as the dealership did not answer again and eventually after holding for 30min spoke to their help desk and was given the run around.