1 reviews | Active since Jul 2015
Invading of privacy and character.
I wanted to buy a car from Tata Springs 2nd Street. I did not qualify for car finance. So I said I wanted to buy a car cash. They did not have a car in the price class I wanted so I got a car from another branch. <br> <br> The above mentioned salesman phoned me to say he got another car and I told him I don't have the amount of money they want for the car and that I found one in the price class I could afford. He kept on phoning me and even cam to my house to show me the car. Every time we spoke he said the dealer principal (Rassie Venter) said he can give me the car for cheaper than the previous time we spoke. I told him more than once that I'm not interested and is happy with the car from the other dealer. (I have the messages as proof)<br> <br> This morning they went behind my back and without my permission and phoned the other dealer to find out if I'm really buying a car from them and for how much. I felt unhappy and even phoned Rassie, he and Ritesh were both really unprofessional and spoke to me in a bad manner.<br> <br> I feel its my private business where and how I buy a car. They don't have any right to go behind your back and interfere in your business.
Please accept our sincerest apology for the manner in which you were treated.
This matter has been addressed with the dealer so as to ensure that is does not occur in future.
Please be advised that this is definitely not the way we want future customers to be treated.
Once again, we apologise.
Kind Regards
Christelle Anderson
Customer Care Manager
Please accept our sincerest apology for the manner in which you were treated.
This matter has been addressed with the dealer so as to ensure that is does not occur in future.
Please be advised that this is definitely not the way we want future customers to be treated.
Once again, we apologise.
Kind Regards
Christelle Anderson
Customer Care Manager
