KM
Katryn M

1 reviews | Active since Jun 2017

30 Jun 2017, 09:20

Horrific Tata Experience

<p>Tata Vereeniging / Menlyn</p> <p>Reg: FP67NYGP</p> <p> </p> <p>I bought a New Tata Bolt on the 15th December 2016 at Vereeniging Multi Francise.</p> <p>The Car went for its first service on 24th February 2017 I ask them to have a look there is a noise on the vechile. About 4 hrs later they phoned back and said that the Top Steering mounting of the vechile is faulty and needs to be replaced, but they cant replace it because of no stock. I have to wait until there is a part. 3 weeks later they phoned the part is there. Book the car in just to find that there is another faulty part that needs to be replaced but no stock had to wait for the part. 4 days later they phoned and said I can bring the car the part is there. So almoust a month just to get parts. Replaced the faulty bolt and the car went for alligment. The dianostic masjine that resets the car for the services was also not working.</p> <p>The second service on 24th April 2017 they serviced the car also the dianostic masjine not working to reset the service.</p> <p>The third service on 9th June 2017 I ask that they must have a look at the brakes its making a noise. They phoned that the brakes needs to be replaced but they do not have stock and that they cant service the car properly because of no stock and that they have stock taking. I must bring the car on Monday so that they can do everything.</p> <p>Monday morning I took the car back just to find out that there is still no stock. Wednesday I took the car again to them and I have to pay for the labour of the work they have to do. </p> <p>On the 28th June the vechile made a very bad noise and I stop and phoned them to sent someone to fetch the vechile. They sent Brother assist out to fetch the vechile but I must get my own transport back to vereeniging from bronkhorstspruit. </p> <p> </p> <p>New vechile and so must trubble not even 50000km on the clock and the gearbox is damaged. Ask them for a courtesy vechile and they say that Tata cant assist me with a vechile. I am a Representative of a Company and now I cant work because off no vechile and no vechile no income. </p> <p>I am very dissapointed in Tata not assisting me in this.</p>

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Replies (2)
Tata Motors SA
Tata Motors SA's reply04 Jul 2017, 07:21
Official

Hello, Katryn.

We are terribly sorry to read that you had to endure this. Please note that we will escalate this matter and get in touch with you.

Kind regards.

KM
Katryn M's update05 Jul 2017, 09:05
Reviewer Update

Tata Vereeniging / Menlynn

a Week later and still no news on my vehicle.

We cant complain about service because there is no service!!!!!!!!!!!!!!

Katryn