Dismal customer service

<p>Eish! I have been trying to ascertain what exactly my maintenance plan covers for the past 4 months - unsuccessfully! I have dealt with Tata Randburg, where Edlee has promised me feedback in this regard. Sadly, her promises, as I have already told her, mean nothing to me anymore. Aubrey, her boss is supposed to have contacted me by now, but still nothing. Please can someone resolve my issues and take your Randburg branch staff through customer service training 101! Vehicle licence plate HTK 522 EC. Thank you.</p>