Bad Service from dealership

I sent my car in to TATA princess crossing for a service and a gearbox repair in the week of the 18th of December 2015, i towed my vehicle in and gave my full name and contact number to the lady in the office and explained my situation to her, she then said they will have look at the gearbox and do the service and will update me in the course of the following week.<br> <br> i then called TATA princess crossing after 2 weeks to find out what is happening with my car only to find out that nothing was done because they didnt know what to do or what was wrong with the car, i was calm and said its fine the lady in charge of the services got the service done and said they will have to order the lever for the gearbox i said ok and that she could not give me an ETA on when the part will arrive.<br> the issue is now its been a month passed which i dont have my car, TATA has a warranty on the car which i have to make means to travel my kids to school and get myself to work make alternate arrangements to travel to and from work and for the kids as well, I am not willing to wait any longer for a brand new car which a bought last year roughly about 7 months old i would like this to be escalated immediately