Bad customer service!

I booked my car in for an inspection since the immobilizer was not working. I was advised by Thobile to come in before 8am so I can be able to get a ride to work with their courtesy car since it leaves at 8am. I bring the car in and tell Victor Joshua that I need to be at work before 9am and he tells me the first load has left and I should wait for the second one which is about 20 mins away. 2nd courtesy car comes and puts another customer in that car who came after me and leaves me hanging. I tell him I'm going to Umhlanga and he tells me he doubts that they will take me there and asked why didn't I book the car in at the Umhlanga dealership. I tell him my sales guy Big Boy advise me to bring it to their branch. 9:20am I was still at the dealership waiting for the so called courtesy car to come pick me up! These people have no sense of urgency whatsoever for their customers! Thanks to Tata Pinetown, I've facing disciplinary actions at work. Why couldn't ya'll tell me by 8am that there's no car which will take me to my destination so I can see how I sort myself out?