1 reviews | Active since Aug 2015
ABSOLUTELY PATHETIC SERVICE
We bought a Tata Xenon in end Nov 2014, received the vehicle in December after a few things needed fixing. After we received the vehicle we noticed that the problems were not fixed and the vehicle was returned. We received the vehicle back +/- 20 Dec 2014 (without registration forms). We took it for a drive on the highway to test it an we found there were still some of the original problems not fixed including new problems that was discovered. Because of Christmas holidays we took the vehicle back the beginning of Jan, Manager at PTA North left, we were told that Gezina branch is looking after them and we took it to them they send the vehicle for the 101 AA point check, where it was found that there is a lot of repair work on the vehicle to be done. They told us to take it for the repairs to PTA North, after a few weeks we received the vehicle back and I drove with it on the highway when it broke down. This was the 18th Feb 2015. It is 6 moths later and it is still with TATA. We did not even drive a it a month and we are not sure what caused it to break because TATA is paying for all the repairs. This will be the 8th payment for a vehicle we don't have. Will have to go to MOISA!
We acknowledge your concerns and sincerely apologise for the poor service received from our dealer and the inconvenience as a result thereof.
As discussed telephonically, we will investigate this matter and revert to you as soon as possible.
Please do not hesitate to contact me should you require any information.
Kind Regards
Christelle Anderson
Customer Care Manager
TATA South Africa
We acknowledge your concerns and sincerely apologise for the poor service received from our dealer and the inconvenience as a result thereof.
As discussed telephonically, we will investigate this matter and revert to you as soon as possible.
Please do not hesitate to contact me should you require any information.
Kind Regards
Christelle Anderson
Customer Care Manager
TATA South Africa
