Refund not paid

I had booked accommodation via accommodation direct to stay at Capo Cabana from the 30th October to 1st November. Due to other changes, I had to move the dates forward requesting the 29th to the 31st. This couldn't be done due to the room I had booked being unavailable.I then requested that the booking be cancelled via a telephonic conversation, the consultant (Samantha) then cancelled the booking and I later on received the cancellation confirmation. Samantha then called me back saying that the host (Capo Cabana) had agreed to refund me in full and asking to assist me in getting accommodation elsewhere. Since then I have been waiting for my money to be transferred.I do not know whether it is because I didn't accept the new accommodation suggestion she brought forward. I did do research and came across the cancellation terms and refunds and wonder if this only applies to certain people or situations.