WORST ACCOMMODATION EXPERIENCE EVER!

We made a reservation in Feb for 3 nights for the Charlton House 2. Upon arrival, I was told to pay immediately for the entire stay. I said that I wanted to view the place first. It seemed fine at first glance so I did pay via card. Then came the shock : TV not working, Aircon not working (gardener trying to fix it from outside using a vacuum cleaner!) Broken and torn chairs, towel rails lying either on the floor or removed from wall, toilet roll containers removed, Dirty floor, burnt carpet, some plugs not working, etc. Old bedding and smelly overall. When I phoned the owner to complain (within a few minutes after payment), she sent the gardener and a reception girl to "fix" everything. While the gardener fixed the towel rails and scurried in and out, owner informed me that she wasn't there so she can't refund me because we have already checked in (this was the time I sat trying to get other accommodation as it was already 3pm, waiting for all the "fixtures"). The reception girl admitted the "this was her fault", she hadn't checked the place. The owners (who were in Cape Town) refused to refund us, saying that we are fabricating complaints. After a long argument over the refund, the owner agreed to refund us minus R800 (still unsure what it was for). We just wanted to get away from the place. While the reception girl brought the Ct Card Machine to refund us and we were loading our bags in our car, they sent in their "security officers" to "remove" us. What a humiliating experience. Stay away! Images of accommodation and facilities very misleading. Absolutely terrible!