Worst possible company to deal with

<p>We have signed a contract with ACB Link to run our debit order collections for our non-profit organisation, this was agreed to and entered into in December last year. The first run began in January 2016. To date ACB link have only correctly run this for 2 months. Either the incorrect customers were debited, or reports were incorrect, or both. June's report was only received on the 2nd of August after dozens of emails and calls requesting this. July's debits have still not been paid into our account, nor have reports been received. This should both have taken place by no later than 8th of August 2016. I have on at least 10 occassions tried to email and call Japie Van Der Merwe to find out what is going on, but havent had any luck. He claims to be the managing director.</p>