disgusting service

Appalled at service. Purchased a golfer for R599 and one wash, it stretched so far as to become a dress. Had to drive a 100km to return it and only to be told there is nothing wrong with the golfer after being assessed by management. Had to put up a fight for over 15 minutes just to get my money back. Also, how is it possible that they don't do any refunds and get away with it, which is against the Consumer Protection Act. Every customer is entitled to their money back, no matter what the reason is, obviously following store procedure. The staff are quick to assist you when you enter the store, I guess because they get commission, but when there is a problem, then there are not there to assist. This issue is going to be e-mailed to the Consumer Commissioner as well as Wendy Nola from East Coast Radio, more importantly to get clarity with regards to the refund policy, as well as the defective items policy.