SG
Shenice G
1 reviews | Active since May 2024
10 May 2024, 12:45
Refund ****
I enrolled to study a diploma In 2020 I settled my studies in full, however along my journey I needed to be refunded as plans did not come to pass and financial challenges arose, I requested for a refund in 2021 after only completing 2 modules baring in mind the modules get sent once you write the other... I was informed that the refund or cancellation could be processed once I get to a certain point of my migration journey... due to covid my migration journey did not continue and I requested for my refund. I was then informed to choose a different course rather for the monies paid as there would be no refund. I then chose a different course however the same cycle appeared, I completed 2 modules... 2024 I am now requesting for my refund still and being told there is no refund, I only have the modules I wrote above with a paid in full account without anything else. I've paid for something and got nothing. The refund clause notice on their website stated "the provider believes that there should be a refund policy for users" however after 4 years, I've been told there is nothing....
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Replies (4)
Academy of York's replyOfficial
10 May 2024, 13:07Hi Shenice,
You have been in contact with a senior manager at the college regarding this query. You have provided a screenshot of a conversation dating back to 2020 where you were advised that you could pursue a refund once your visa and air tickets were finalised.
We have provided you with numerous communications and a copy of the document you signed confirming that you understood the conditions of the change of course request you submitted.
The Academy of York guarantees to provide tuition for the period stated per each course from date of registration. Your change of course request resulted in a new study duration, this study duration lapsed in early 2023 and in your last communication with the college you advised that you dropped out.
Our college policies were followed throughout your journey with us and unfortunately, we are unable to provide a refund on an expired course.
Academy of York's reply10 May 2024, 13:07
Official
Hi Shenice,
You have been in contact with a senior manager at the college regarding this query. You have provided a screenshot of a conversation dating back to 2020 where you were advised that you could pursue a refund once your visa and air tickets were finalised.
We have provided you with numerous communications and a copy of the document you signed confirming that you understood the conditions of the change of course request you submitted.
The Academy of York guarantees to provide tuition for the period stated per each course from date of registration. Your change of course request resulted in a new study duration, this study duration lapsed in early 2023 and in your last communication with the college you advised that you dropped out.
Our college policies were followed throughout your journey with us and unfortunately, we are unable to provide a refund on an expired course.
SG
Shenice G's updateReviewer Update
10 May 2024, 13:15Whenever I pursued you for my refund you declined it from 2021, you instead offered alternatives like changing courses for the monies paid.
Why didn't you refund me when I asked initially it was a few months after I enrolled.... you take people's money even If they have to sweat to give you that money and you don't bother to refund it as long as it's beneficial to you. You have come up with another excuse as to why i can't get my money back .... there were different reasons from 2021, now in 2024 its because the course expired... in 2020 it was you will refund me as soon as I get my visa to immigrate, in 2021 it was because I need to change the course and utilize the monies paid for a different course. Up till today you are going against the Consumer Protection Act, you take the money but do not provide the service... what have I paid R38 000 for????? If all I have is 4 modules with me, regardless of changing the course .. you have all the material with you and my money too...
Why didn't you refund me when I asked initially it was a few months after I enrolled.... you take people's money even If they have to sweat to give you that money and you don't bother to refund it as long as it's beneficial to you. You have come up with another excuse as to why i can't get my money back .... there were different reasons from 2021, now in 2024 its because the course expired... in 2020 it was you will refund me as soon as I get my visa to immigrate, in 2021 it was because I need to change the course and utilize the monies paid for a different course. Up till today you are going against the Consumer Protection Act, you take the money but do not provide the service... what have I paid R38 000 for????? If all I have is 4 modules with me, regardless of changing the course .. you have all the material with you and my money too...
SG
Shenice G's update10 May 2024, 13:15
Reviewer Update
Whenever I pursued you for my refund you declined it from 2021, you instead offered alternatives like changing courses for the monies paid.
Why didn't you refund me when I asked initially it was a few months after I enrolled.... you take people's money even If they have to sweat to give you that money and you don't bother to refund it as long as it's beneficial to you. You have come up with another excuse as to why i can't get my money back .... there were different reasons from 2021, now in 2024 its because the course expired... in 2020 it was you will refund me as soon as I get my visa to immigrate, in 2021 it was because I need to change the course and utilize the monies paid for a different course. Up till today you are going against the Consumer Protection Act, you take the money but do not provide the service... what have I paid R38 000 for????? If all I have is 4 modules with me, regardless of changing the course .. you have all the material with you and my money too...
Why didn't you refund me when I asked initially it was a few months after I enrolled.... you take people's money even If they have to sweat to give you that money and you don't bother to refund it as long as it's beneficial to you. You have come up with another excuse as to why i can't get my money back .... there were different reasons from 2021, now in 2024 its because the course expired... in 2020 it was you will refund me as soon as I get my visa to immigrate, in 2021 it was because I need to change the course and utilize the monies paid for a different course. Up till today you are going against the Consumer Protection Act, you take the money but do not provide the service... what have I paid R38 000 for????? If all I have is 4 modules with me, regardless of changing the course .. you have all the material with you and my money too...
SG
Shenice G's updateReviewer Update
10 May 2024, 13:27Also your Refund clause does not state any of the above you have informed me of as to why you don't want to refund me.... what an excuse that you can't refund me on an expired course....
SG
Shenice G's update10 May 2024, 13:27
Reviewer Update
Also your Refund clause does not state any of the above you have informed me of as to why you don't want to refund me.... what an excuse that you can't refund me on an expired course....
Academy of York's replyOfficial
10 May 2024, 13:31Hi Shenice,
I am sorry that we are not able to assist you any further. We have set polices in place and all our policies have been adhered to. We have provided you with feedback on the different reasons you have provided for requesting a refund. We will provide you with a copy of the Terms and Conditions you signed upon registering. You’ll note that the refund policy refers to the Terms and Conditions.
Academy of York's reply10 May 2024, 13:31
Official
Hi Shenice,
I am sorry that we are not able to assist you any further. We have set polices in place and all our policies have been adhered to. We have provided you with feedback on the different reasons you have provided for requesting a refund. We will provide you with a copy of the Terms and Conditions you signed upon registering. You’ll note that the refund policy refers to the Terms and Conditions.