Poor service

<p>In March I signed up with AOY, I was advised that on the 25th March 2017 R300 would be deducted for the registration fee. I gave AOY permission to only deduct this amount from my account. On the 25th of March 2017 they deducted R600. I was really upset and took this up with Abiather the consultant who signed me up. I was told that a reversal will be done by the first. I was then contacted and told that they are unable to do this due to internal procedures. I had no choice but to accept this. I was then told that only R50 would be deducted at the end of April. Once again this was not done. I followed up and was told by Rachel from accounts that they weren't aware. I sent the statement to her from them which reflects that only R50 was to be deducted. I made her aware that I'd like to have a reversal done and was told that this is not possible. I am truly disappointed with the service. It's unprofessional and unacceptable. Hearing that mistakes happened does not make it ok. Once again I have no choice but to accept this. Truly a bad reflection and really concerned about future mistakes.</p>