JC
Johnathan C
1 reviews | Active since May 2016
30 Jul 2022, 03:24
Forced to pay
Forced to pay. I have signed up in 2020. I asked to cancel this a long time ago because of COVID and I am no longer in my old position. I was told I cannot cancel even though I do not even log in or completed the course and pay for it each month. I am debited R1000 every month and cannot cancel. I have asked for all the call recordings to make a formal complaint with the Department of Higher Education and I have still not received it as yet.
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Replies (3)
Academy of York's replyOfficial
01 Aug 2022, 09:23Hi Jonathan, the management team has looked at your profile. You had a discussion with our cancellations team in February this year. During this discussion we mentioned the cancellation policy and requested documentation to see how we can assist you. We have not received any documentation as requested and we have been unable to reach when we have tried to contact you. We tried to call you earlier on today, following your review and we were unable to reach you. Please contact the college on *** for assistance as we are unable to reach you on the contact details we have on file for you. Thank you
Academy of York's reply01 Aug 2022, 09:23
Official
Hi Jonathan, the management team has looked at your profile. You had a discussion with our cancellations team in February this year. During this discussion we mentioned the cancellation policy and requested documentation to see how we can assist you. We have not received any documentation as requested and we have been unable to reach when we have tried to contact you. We tried to call you earlier on today, following your review and we were unable to reach you. Please contact the college on *** for assistance as we are unable to reach you on the contact details we have on file for you. Thank you
JC
Johnathan C's updateReviewer Update
24 Aug 2022, 21:22Hi,
I've asked for my call recordings in order to pursue my matter with the department of education. Kindly send me these recordings due to me even requesting a cancelation prior this and within my cooling off period. I'm still waiting for this. Unfortunately I work in a call centre whereby we not allowed out phones. I can only take calls after 7pm and take emergency calls via office from Monday to Fri. I'm only available on Saturdays. This is my life which you have even taken my food money at once from my kids,I even cried on the phone asking to reverse it and I was coldly told you can't. Please as a SA citizen I have the right to request my call recordings which is my data subject request. Follow through with my email I sent.
I've asked for my call recordings in order to pursue my matter with the department of education. Kindly send me these recordings due to me even requesting a cancelation prior this and within my cooling off period. I'm still waiting for this. Unfortunately I work in a call centre whereby we not allowed out phones. I can only take calls after 7pm and take emergency calls via office from Monday to Fri. I'm only available on Saturdays. This is my life which you have even taken my food money at once from my kids,I even cried on the phone asking to reverse it and I was coldly told you can't. Please as a SA citizen I have the right to request my call recordings which is my data subject request. Follow through with my email I sent.
JC
Johnathan C's update24 Aug 2022, 21:22
Reviewer Update
Hi,
I've asked for my call recordings in order to pursue my matter with the department of education. Kindly send me these recordings due to me even requesting a cancelation prior this and within my cooling off period. I'm still waiting for this. Unfortunately I work in a call centre whereby we not allowed out phones. I can only take calls after 7pm and take emergency calls via office from Monday to Fri. I'm only available on Saturdays. This is my life which you have even taken my food money at once from my kids,I even cried on the phone asking to reverse it and I was coldly told you can't. Please as a SA citizen I have the right to request my call recordings which is my data subject request. Follow through with my email I sent.
I've asked for my call recordings in order to pursue my matter with the department of education. Kindly send me these recordings due to me even requesting a cancelation prior this and within my cooling off period. I'm still waiting for this. Unfortunately I work in a call centre whereby we not allowed out phones. I can only take calls after 7pm and take emergency calls via office from Monday to Fri. I'm only available on Saturdays. This is my life which you have even taken my food money at once from my kids,I even cried on the phone asking to reverse it and I was coldly told you can't. Please as a SA citizen I have the right to request my call recordings which is my data subject request. Follow through with my email I sent.
Academy of York's replyOfficial
25 Aug 2022, 08:45Hi Jonathan, we are willing to provide you with recordings. We have no record of a cancellation request being sent to us within the cooling off period. Please advise on the date and time for the recordings in order for us to find them. We understand your difficulties in taking calls during the day, as most of our students work while studying. We would be happy to communicate with you via email if this is more convenient for you. You are welcome to respond to any of the emails we have sent you since our last communication with you in February this year. Thank you
Academy of York's reply25 Aug 2022, 08:45
Official
Hi Jonathan, we are willing to provide you with recordings. We have no record of a cancellation request being sent to us within the cooling off period. Please advise on the date and time for the recordings in order for us to find them. We understand your difficulties in taking calls during the day, as most of our students work while studying. We would be happy to communicate with you via email if this is more convenient for you. You are welcome to respond to any of the emails we have sent you since our last communication with you in February this year. Thank you