dR
dineo R
1 reviews | Active since Oct 2018
03 Nov 2021, 08:00
Dissatisfied student
Am so disappointed with this college. I recently lost my job I sent them all the paper work and asked them to Stop the debit cheque. and will pay cash for now , was told to pay 350 by the 26 of each month this month I paid on the 26 because I received money late. The next thing they debited 900 from my account and that money is for my daughters matric farewell I sent bthem an email asking for a refund they told me they can't refund mi. They don't care about their students they won't even call or email u to ask about yr studies or whatever u need extra help all they care about is money am so dissatisfied with yr service.
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Academy of York's replyOfficial
03 Nov 2021, 11:19Hi Dineo, a member of the management team has tried to contact you but they were unable to reach you, an email has been sent to your personal email with regards to this matter. The student support team have had numerous conversations with you to assist with your course. Your student coach has also followed up on your progress. We understand that you are in a difficult situation at the moment and we accommodated you with a payment plan. The reason we arranged for payment to be made 5 days prior to the debit order running, is to avoid the situation where the debit order starts processing on the banks side. Once the debit order is processing it is not possible to cancel the debit order from our side. We understand that you receiving money late is not your fault. Unfortunately, we are unable to change banking processes with regards to progressing debit orders.
Academy of York's reply03 Nov 2021, 11:19
Official
Hi Dineo, a member of the management team has tried to contact you but they were unable to reach you, an email has been sent to your personal email with regards to this matter. The student support team have had numerous conversations with you to assist with your course. Your student coach has also followed up on your progress. We understand that you are in a difficult situation at the moment and we accommodated you with a payment plan. The reason we arranged for payment to be made 5 days prior to the debit order running, is to avoid the situation where the debit order starts processing on the banks side. Once the debit order is processing it is not possible to cancel the debit order from our side. We understand that you receiving money late is not your fault. Unfortunately, we are unable to change banking processes with regards to progressing debit orders.