gvdw
gertruida van der westhuizen
1 reviews | Active since Nov 2015
13 Jul 2023, 11:53
bad customer service
Good Day Hope you are well i have received the worst service from Academy of york they say they phone you , but they never do they have phoned me to let me know that the money did not debit from the account now i get told that i am outstanding on a lot than i should have i never been treated this way very dissapionted with academy of york please do not use them as they just want to take your money i will put a complaint up every day regarding this matter Regards gertruida van der westhuizen i would like someone in afrikaans to contact me ***
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Academy of York's replyOfficial
17 Jul 2023, 10:51Hi Gertruida, a member of the management team has tried to contact you but there was no answer. We have also sent an email to your direct email address regarding your concerns. According to our records, support was provided throughout the study period via email as well as telephonically. You requested to cancel your course and the request was granted. Unfortunately, the cancellation fee was not paid and due to this, we were unable to cancel the course. No additional fees have been added to your course total, we hope to be able to contact you regarding your concerns.
Academy of York's reply17 Jul 2023, 10:51
Official
Hi Gertruida, a member of the management team has tried to contact you but there was no answer. We have also sent an email to your direct email address regarding your concerns. According to our records, support was provided throughout the study period via email as well as telephonically. You requested to cancel your course and the request was granted. Unfortunately, the cancellation fee was not paid and due to this, we were unable to cancel the course. No additional fees have been added to your course total, we hope to be able to contact you regarding your concerns.