Very Disappointed Customer

I decided to cancel my contract due to a defected product and i was unable to use it for 3 months but still they deducted R420 every month. Firstly I complaint to Nkosi at the Call Centre but referred me to a lady called Lerato (a rep from the Ennerdale branch). I lodged my complaint again with Lerato and she was supposed to provide feedback within a week but no responses received from her after a month. Again I called Nkosi who referred me to speak to Lukas the branch manager. I called Lukas and explained my frustrations him and he said he will speak to Lerato to resolve this matter. I called back after a week still to find out that the matter has not been resolved. After several calls o Lukas he promised that he will personally resolve this matter by cancelling the debit order amount and collecting the defected product from my work place.<br> <br> I have requested Lukas to refund the debit order amount payed for last 3 month but still I don't have any satisfaction and resolution. The debit order amount is not cancelled and received no confirmation from Lukas that my money will be refunded.<br> <br> I am very disappointed but I will do whatever it takes to resolve this matter.<br>