IB
I B

1 reviews | Active since Sept 2018

27 Aug 2026, 21:21

Two months. Countless enquiries. No advisor. No answers. No excuse.

I have submitted multiple enquiries regarding studying through AIE over the past two months. Each time, I receive a response stating that a student advisor will contact me, yet I have received no follow-up whatsoever.

I have also made several attempts to contact AIE via WhatsApp and other channels, all without success.

This level of service is extremely concerning and disappointing, particularly given AIE’s previous reputation. The lack of communication and apparent disregard for prospective students raises serious concerns about the institution’s current standard of service.

I strongly urge AIE to address this matter and provide clarity on why repeated enquiries are being ignored.

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Replies (1)
AIE - Academic Institute of Excellence
AIE - Academic Institute of Excellence's reply27 Aug 2026, 21:32
Official
Dear Inge

Thank you for taking the time to share your feedback with us. 
We are sincerely sorry for the lack of response and the delays you've experienced across our contact channels.

We appreciate you bringing this issue to our attention. We are currently reviewing this matter internally to ensure our prospective student communication is restored to the high standard you expect from AIE. 

A dedicated team member will be contacting you as a priority to assist with your enquiry and guide you through the enrolment process.

Thank you for your patience, and we apologize for the frustration this has caused.

Kind regards,
The AIE Team