BB
Brenda B
1 reviews | Active since Jul 2020
25 Apr 2023, 20:49
AIE - Academic Institute of Excellence
<div>They portray themselves as a private college with Excellent study material, but my experience was they don't care about their students and their future. Only about TAKING YOUR MONEY. I paid and they never linked me to the classes and i got fell behind. This happened in the first 4 weeks of studying.
I asked them to cancel the contract as I'm not benefitting AT ALL as all I do is having to send them tickets about problems i encountered. They refused !! To cancel my contract and continued the debit order of over R 3000.00 a month.
In my opinion, they wanted me to FAIL so that I must pay more to RE-DO the course.
Do not study at this colleague, first read all the reviews on Google and HelloPeter. They are not worth the money and stress.</div>
Helpful (0)
Replies (5)0
Replies (5)
AIE - Academic Institute of Excellence's replyOfficial
26 Apr 2023, 08:28Dear Brenda,
Kindly note that the matter raised had been extensively addressed from the start of the programme up until March 2022 with the internal team as well as external representatives. It was mentioned that there had been difficulties experienced within the first 2 weeks with the system, to which had been rectified and resolved with additional on campus training. All tools and guidelines had been provided to assist in the completion of your programme with transfer accommodations and rejected concluding your enquiry.
Kind Regards,
The AIE Team
The AIE Team
AIE - Academic Institute of Excellence's reply26 Apr 2023, 08:28
Official
Dear Brenda,
Kindly note that the matter raised had been extensively addressed from the start of the programme up until March 2022 with the internal team as well as external representatives. It was mentioned that there had been difficulties experienced within the first 2 weeks with the system, to which had been rectified and resolved with additional on campus training. All tools and guidelines had been provided to assist in the completion of your programme with transfer accommodations and rejected concluding your enquiry.
Kind Regards,
The AIE Team
The AIE Team
AIE - Academic Institute of Excellence's replyOfficial
02 May 2023, 15:30Dear Brenda,
Kindly take note that assistance and accommodations were provided as well as an allowance to transfer the selected programme to a later date, in which unfortunately had not been accepted. Please refer to the full description of the events that occurred as well as note that the full programme fee has not been debited and/or paid in full as per the contractual agreement.
Kindly take note that assistance and accommodations were provided as well as an allowance to transfer the selected programme to a later date, in which unfortunately had not been accepted. Please refer to the full description of the events that occurred as well as note that the full programme fee has not been debited and/or paid in full as per the contractual agreement.
As we have been in communication with both yourself and your representative, further contact will be made in regards to your enquiry.
Kind Regards,
The AIE Team
The AIE Team
AIE - Academic Institute of Excellence's reply02 May 2023, 15:30
Official
Dear Brenda,
Kindly take note that assistance and accommodations were provided as well as an allowance to transfer the selected programme to a later date, in which unfortunately had not been accepted. Please refer to the full description of the events that occurred as well as note that the full programme fee has not been debited and/or paid in full as per the contractual agreement.
Kindly take note that assistance and accommodations were provided as well as an allowance to transfer the selected programme to a later date, in which unfortunately had not been accepted. Please refer to the full description of the events that occurred as well as note that the full programme fee has not been debited and/or paid in full as per the contractual agreement.
As we have been in communication with both yourself and your representative, further contact will be made in regards to your enquiry.
Kind Regards,
The AIE Team
The AIE Team
AIE - Academic Institute of Excellence's replyOfficial
05 Jun 2023, 20:35Dear Brenda,
Please refer to communication had in regards to the matter in which involved 3rd parties as we had assisted you within the time-frame, provided support in navigating the system and proposals in assisting you further with your studies.
No refund was or is available to provide after all of the above.
Should you like to further discuss the matter, please do get in touch with the necessary team applicable.
Kind Regards,
The AIE Team
Please refer to communication had in regards to the matter in which involved 3rd parties as we had assisted you within the time-frame, provided support in navigating the system and proposals in assisting you further with your studies.
No refund was or is available to provide after all of the above.
Should you like to further discuss the matter, please do get in touch with the necessary team applicable.
Kind Regards,
The AIE Team
AIE - Academic Institute of Excellence's reply05 Jun 2023, 20:35
Official
Dear Brenda,
Please refer to communication had in regards to the matter in which involved 3rd parties as we had assisted you within the time-frame, provided support in navigating the system and proposals in assisting you further with your studies.
No refund was or is available to provide after all of the above.
Should you like to further discuss the matter, please do get in touch with the necessary team applicable.
Kind Regards,
The AIE Team
Please refer to communication had in regards to the matter in which involved 3rd parties as we had assisted you within the time-frame, provided support in navigating the system and proposals in assisting you further with your studies.
No refund was or is available to provide after all of the above.
Should you like to further discuss the matter, please do get in touch with the necessary team applicable.
Kind Regards,
The AIE Team
AIE - Academic Institute of Excellence's replyOfficial
06 Jun 2023, 07:16Dear Brenda,
Please note that further communication may be discussed with yourself and your 3rd party representative if required however all evidence and assistance can be referred to in the correspondence had.
Kind Regards,
The AIE Team
Please note that further communication may be discussed with yourself and your 3rd party representative if required however all evidence and assistance can be referred to in the correspondence had.
Kind Regards,
The AIE Team
AIE - Academic Institute of Excellence's reply06 Jun 2023, 07:16
Official
Dear Brenda,
Please note that further communication may be discussed with yourself and your 3rd party representative if required however all evidence and assistance can be referred to in the correspondence had.
Kind Regards,
The AIE Team
Please note that further communication may be discussed with yourself and your 3rd party representative if required however all evidence and assistance can be referred to in the correspondence had.
Kind Regards,
The AIE Team
BB
Brenda B's updateReviewer Update
06 Jun 2023, 08:07Google reviews and other students comments says all. I'm not alone.👌
BB
Brenda B's update06 Jun 2023, 08:07
Reviewer Update
Google reviews and other students comments says all. I'm not alone.👌