HH
Hans-Christiaan Hoogendyk
1 reviews | Active since Sept 2025
17 Oct 2025, 10:14
Horrible service
Horrible service
I was at the campus for more than 2 hours with no help . I hade a problem downloading a program for drawing courses i asked for IT support as soon as i walked in i waited half an hour before i asked how long for theme to help me about 20 min after someone cam to help i showed them the problem and they took my student number and disappeared after a hour of waiting for theme to come back I left to go to work i already lost 3 hours of work due to there poor service if i could give a zero star I whould
Helpful (0)
Replies (4)0
Replies (4)
AIE - Academic Institute of Excellence's replyOfficial
17 Oct 2025, 12:11Dear Hans-Christiaan,
Thank you for bringing your concerns to our attention.
We take note of your recent experience and appreciate you taking the time to share this feedback. Please ensure to make use of the official student escalation channels so that the relevant teams can respond promptly to your requests.
Following a review of your visit, it must be noted that our IT team was engaged in a scheduled project and was not immediately available to assist walk in requests. According to our internal records, support was provided and your issue was concluded within approximately an hour and a half of your arrival.
We sincerely apologize for any frustration or inconvenience caused.
Kind regards,
The AIE Team
Kind regards,
The AIE Team
AIE - Academic Institute of Excellence's reply17 Oct 2025, 12:11
Official
Dear Hans-Christiaan,
Thank you for bringing your concerns to our attention.
We take note of your recent experience and appreciate you taking the time to share this feedback. Please ensure to make use of the official student escalation channels so that the relevant teams can respond promptly to your requests.
Following a review of your visit, it must be noted that our IT team was engaged in a scheduled project and was not immediately available to assist walk in requests. According to our internal records, support was provided and your issue was concluded within approximately an hour and a half of your arrival.
We sincerely apologize for any frustration or inconvenience caused.
Kind regards,
The AIE Team
Kind regards,
The AIE Team
HH
Hans-Christiaan Hoogendyk's updateReviewer Update
17 Oct 2025, 15:04I did as I ticked and the person how helped me a wonderful lady was very helpful but unfortunate there was other complications in me trying to get access to auto cad electric
I also said on my to ticket that i was coming in today so i gave a heads up so that if i arrived someone would have been able to help me immediately and also know what the problem is
I also said on my to ticket that i was coming in today so i gave a heads up so that if i arrived someone would have been able to help me immediately and also know what the problem is
HH
Hans-Christiaan Hoogendyk's update17 Oct 2025, 15:04
Reviewer Update
I did as I ticked and the person how helped me a wonderful lady was very helpful but unfortunate there was other complications in me trying to get access to auto cad electric
I also said on my to ticket that i was coming in today so i gave a heads up so that if i arrived someone would have been able to help me immediately and also know what the problem is
I also said on my to ticket that i was coming in today so i gave a heads up so that if i arrived someone would have been able to help me immediately and also know what the problem is
HH
Hans-Christiaan Hoogendyk's updateReviewer Update
17 Oct 2025, 15:08And you're internal records are wrong because i walked out there because i hade work so the issue was only resolved after i spent a good amount of time going through autodesk websites in my own time at work . I have proof that i was there for more than 2 hours
HH
Hans-Christiaan Hoogendyk's update17 Oct 2025, 15:08
Reviewer Update
And you're internal records are wrong because i walked out there because i hade work so the issue was only resolved after i spent a good amount of time going through autodesk websites in my own time at work . I have proof that i was there for more than 2 hours
AIE - Academic Institute of Excellence's replyOfficial
20 Oct 2025, 07:38 Dear Hans-Christiaan,
Thank you for your follow-up response. The feedback provided is based on the team’s recollection of events and the record their requests for your support.
Please note that the team has been informed of your additional request for assistance this coming Thursday. Once confirmed with the applicable teams availability, your ticket will be attended to accordingly.
We trust this will help resolve the inquiry raised.
Kind regards,
The AIE Team
The AIE Team
AIE - Academic Institute of Excellence's reply20 Oct 2025, 07:38
Official
Dear Hans-Christiaan,
Thank you for your follow-up response. The feedback provided is based on the team’s recollection of events and the record their requests for your support.
Please note that the team has been informed of your additional request for assistance this coming Thursday. Once confirmed with the applicable teams availability, your ticket will be attended to accordingly.
We trust this will help resolve the inquiry raised.
Kind regards,
The AIE Team
The AIE Team