bad service

Awaiting since January 2022 for one problem to be resolved in order for me to write exams , and continue with my studies , this problem is getting in the way to successfully complete my degree on time,which has put me an entire year behind as i am unable to enroll in another university or collage. I will never recommend this institution to anyone as I unable to understand how one problem can take this long to resolve. My payments was done on time, I did everything as was requested from me, why should this become my problem