WORSE SERVICE AND REPACKED ITEMS SHORT

JUST PURCHASED 2 UNITS HISENSE AIRCONS FROM AC DIRECT. I COLLECTED IN MEYERTON THE UNITS WHERE THEY PREPARED IT FOR ME. IT WAS INSTALLED AND THE TECHNICIAN WHO INSTSALLED IT IMMEDIATELY CALLED ME TO SAY THERE ARE INCORRECT PART AND THERE WAS NO FILTERS IN THE ONE UNIT. THIS UNIT WAS THEN INSTALLED AND IT DID NOT WORK WITH THE REMOTE. SO THE UNOIT IS FAULTY. I CONTACTED THEM IMMEDIATELY BUT THEY WERE NOT OPEN, LEFT MESSAGE ON THEIR CONTACT LINE AND GOT TOLD I HAVE TO PAY THEM R750 TO GET THEIR TECH OUT TO COME AND HAVE A LOOK AT THEIR FAULTY UNIT. JUST TO SEE WHAT THE PROBLEM IS. IT SEEM THEY OPEN CARTONS AND THEN REPACK THEM WITH THIS LABELS ON. THEY DO NOT OWN UP TO THEIR SIDE AND JUST WANT MONEY TO SOLVE THEIR PROBLEM. IT DID NOT PHASE THEM WHEN I SAID I AM PUTTING THIS ON HELLO PETER. WELL THAT SAYS IT ALL.