Very very poor after sales service

<div>22479 - I found that my aircon was not heating up and contacted AC direct. AC direct indicated that they would phone me back, which they never did. Every other day I would call, and +++ would indicate that he would contact me and that he had emailed me. None of these instances materialised. Eventually, I got hold of +++ again, who stated that he had booked a service of my unit the Tuesday (all this time I had to contact AC direct to find out the progress-seems as they ran out of air-time-just speculating). Tuesday arrived; no AC direct to service my unit. I contacted +++ who indicated that in fact the service would take place on Thursday. The service technician came out and tried his best to resolve the issue. I found that it was still not heating up and contacted AC direct again. Again, AC direct (+++) did not come back to me after numerous calls. He indicated that he would ‘squeeze me in on the 23rd of June). I can’t see why I have to wait so long for AC direct to resolve the issue. When your strategy indicates that you want to expand, first and foremost, please see that you have competent staff that can respond honestly and in-time. I am deeply disappointed in my purchase and after-sale service and will not hesitate to recommend your company for future work.</div>