WK
Wouter K

1 reviews | Active since Sept 2016

09 Oct 2024, 12:52

VERY POOR SERVICE

It is so important to do a little research before you buy online.

If you go and read about AC Direct, you will see that their delivery, costumer service, wrong deliveries and very poor technicians are mentioned all the time.

I've order an AC and my delivery is already late. Sandra keeps either giving me vague explanations, or completely ignores my emails.

I've send my emails to management, and the owner, with no response.

It is completely unacceptable for a company to take your money, and then do nothing in return to make sure you get your product.

My next step will be to make sure social media takes notice. Don't want other costumers to also go through the same journey with AC Direct that I had to endure.

Really poor company. Top to bottom!!!

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Replies (1)
WK
Wouter K's update09 Oct 2024, 13:39
Reviewer Update
AC Direct contacted me after sending emails to top management.

Will delete my post tomorrow if I receive my AC.

Desiree was the person that phoned me, and she was very helpful.