1 reviews | Active since Aug 2023
Unsatisfied with AC Direct
<div>Don’t ever, ever use AC Direct! You have been warned & this was not just that they had a bad day or a month for that matter. From the very first day that I was quoted a wireless Hikvision alarm system from AC Direct, it was disastrous with quoting some of the items incorrectly & they simply send you a invoice to pay for the difference even though I had received 1/3rd of the items paid for the entire system up front at a cost of over R40 000.00 worth. They had called before couriering to me to tell me that only the cameras were short on the outside sensors that would be available in just over a months time which I was ok with as the priority was securing a new premises where vehicles, tools & machinery weren’t parked in a closed & secure garage. I made it quite clear that this was a matter of urgency & I needed it right away. On delivery of the alarm system I found that only a 1/3rd was supp**** that excluded the outside sensors & incorrect internal sensors that made it pointless. After I contacted them querying where the rest was expecting it to come in a separate box soon, I was told that it would be supp**** in a month & a half’s time because they couldn’t get stock. I would have expected them to inform me that it was not available when they quoted or at least before I paid for it. After I emailed to say that I wanted an immediate refund & to collect the incorrect & incomplete items, I had a call from a lovely lady who tried her best to resolve things & asked me to re-consider the refund but I explained that my confidence was in their customer service now & in the future which she accepted but had never looked through the trailing mails to get some kind of history & understanding of what happened followed by a call from the accounts department 30 minutes later asking if I would reconsider. Then a phone call from the salesperson that originally quoted to ask to assist yet made every excuse as to why she had failed at every opportunity that she had. There is clearly a lack of communication from the salesperson, management & accounts making them absolutely hopeless. I was promised a refund within 48 hours & then received an email stating that it would take up to almost a month to refund me. I had also requested for some info on the units & their connectivity between each other & still havnt received any advice yet received an immediate response from another supplier that have given me incredible service, were cheaper & able to supply everything immediately. I would love to leave my email address to forward trailing mails to put your mind at ease but rather just look at the reviews that I wish I had done before I got involved with AC Direct (Gauteng)</div>