Unreliable Quotes and Poor Service at AC Direct

Complaint against AC Direct: On Friday at 4:00 PM, I received a quote from Stacey, a sales representative at AC Direct. At no point during our conversation did she mention that the stock was limited or that the quote required urgent payment to secure it. Literally just one business day later—Saturday and Sunday being a weekend—I attempted to make the payment on Tuesday, only to discover that the quote had inexplicably increased by R6,000. This dramatic price hike occurred within a mere 24 business hours, which is an unreasonably short window for such a significant change. When I reached out to the sales manager, Janita, to resolve the issue and have them honour Stacey’s original quote, she flatly refused. Instead, she dismissed my concerns by pointing to vague, generic terms and conditions, offering no accountability or willingness to stand by the quote provided by her own team. This bait-and-switch tactic, combined with the lack of transparency and the refusal to honour a quote after such a brief period, is unacceptable and reflects poorly on AC Direct’s customer service and integrity. The Service is very bad, and they have no integrity, in my opinion.