Ultimately a failure of service in the end

Order placed on November 27, 2023. My experience with AC Direct has been fraught with communication issues, scheduling mishaps, and incomplete installation services, which I believe is important for potential customers to be aware of.

1. Misleading Website Ordering Process: At the time of placing the order, the website indicated that the unit was in stock. However, it later became apparent that the stock was still in transit and being processed at the harbor, leading to significant delays. This discrepancy between the stock status shown on the website and the actual availability was misleading and contributed to the initial delay.

2. Delayed Communication and Installation: Despite the order being placed on November 27, 2023, for a 24000BTU air conditioning unit with a promised professional installation, the process was consistently delayed and mismanaged. There were multiple instances of missed installation dates without prior notification or adequate explanation.

3. Partial Installation: On December 22, 2023, when the installation team finally arrived, they refused to fully install the unit, claiming it was too big, despite my order clearly stating that it included professional installation for units up to 24000BTU. I was forced to arrange for the electrical work myself, which is contrary to the service I paid for.

4. Lack of Response to Complaints: Repeated attempts to address these issues with AC Direct have been met with generic responses or complete lack of communication. As of the date of this letter, my concerns about the incomplete installation and the breach of service agreement have not been adequately addressed.

This experience has not only caused significant inconvenience but also additional expenses and stress. The lack of professionalism and customer care displayed by AC Direct is concerning, and it is essential that potential customers are aware of these issues before engaging with this company.

I am still awaiting a satisfactory response from AC Direct and hope that this complaint will lead to a more serious consideration of my case.