Turning a dropped ball into a lesson in customer service

AC Direct turned a dropped ball into an amazing customer service experience and I'd like to give them full credit for this. Online business during the pandemic is taking huge strain and I was very annoyed to have to do all the follow up of my order myself, no one responded to enquiries and after 10 days I was advised that they had no stock. Here is where Matthew Shale stepped in and turned it all around. He sent staff off in all directions trying to buy the item in for me, eventually finding a unit and arranging delivery directly to me. It arrived within a few days, and he wouldn't hear of me paying in the price difference. These are difficult times and customer service isn't up to standard across the board at the moment; but it's how companies deal with problems that sorts the gold from the dross, and I can't fault how AC Direct dealt with the dropped ball once it reached Matthew. Thank you.